Q: How do your guys guarantee my merchandise will arrive (how do I know this is not scam)?
A: We have the Physical Store at our location. We would like to do long term business with you not once. However, hope we can build mutual trust first time. We receive and ship many orders everyday. We will offer you the tracking No. after deliver goods. If need, you also can contact with our regular customers if they dont mind .Thanks!
Q: My item is out of stock. What do I do?
A: Feel free to visit our store for any replacement items you may like. You also can mail to any e-mail address we have sent you with the names of the new items, or ask our live person for help.
Q: How long it takes to receive goods?
A: Usually our products are sent via EMS, DHL, UPS and TNT.
Transportation Schedule:
* FEDEX and DHL spend 3-6 days;
* TNT and UPS. EMS 4-7 days;
* Air Transportation 7-15 days;
* The customers may choose any way according to specific conditions
Q: How can I get information after I have paid?
A: We will e-mail the tracking number from the express company to you as soon as we get it. What more, if you goods are divided into several packages, we will let you know what there are in each package.
Q: Can I change my order?
A: We are unable to amend your order; however, it may be possible for us to cancel your order on your behalf prior to dispatch. Please send us emails to inform that. Once the item is dispatched, we cannot cancel your order. You have up to 14 days to return your item for a full refund.
Q: How do I contact you if I have a question?
A: We prefer to be contacted by E-mail (see bottom) or go to feedback. And we will reply to you ASAP in 12 hours.
Q: What's your return policy?
A: a- If you want to exchange the items received, you must contact us within 5 days since the receipt of your order.You are responsible for return shipping charges, unless we make a mistake.
b- If we had made a mistake, please email us the mistake product's pictures in 3 days, and send back to us the wrong product, then we will resend the correct item to you for free.
Note: The items returned should be kept in their original status.
Q: Who will be responsible for customs fee?
A: Usually theres no customs fee through EMS, UPS, DHL and TNT.
Q: Are your goods Brand-new?
A: Yes. They are. And with box, card, keychain, extra laces, etc.
Q: I want to order from your site, but I want to get a sample first. Can I? What is the minimum order?
A: Sure, you can. No Minimum Order limited here.
Q: Can I track my stuff on-line when I pay? How long I can get my stuff?
A: Yes, when we deliver the goods, we will give you the tracking number. You can track your package on-line after 2 days, and delivery time varies depending on your location and shipping method, but most packages reaches to you in approximately 4-7 days.
Q: What happens if I am out when you deliver?
A: If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office in the details to check package status and send us emails to inform that. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.
Q: Do dropshipping,donot you?
A: Yes, dropshipping is welcome here, please just make sure that you give us the right shipping information..
Q: Do you do wholesales business?
A: Yes, welcome wholesales business, please contact us for further details if you want wholesale business.
Q: We got our tracking number two days ago but our order is not showing up in UPS or EMS tracking system?
A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.
